Privacy Policy – b999game Pakistan Data Protection Rules

b999game operates as an online betting and gaming platform serving players in Pakistan. The platform provides cricket betting, PSL markets, live casino, card games, crash games and esports betting, with all transactions conducted in Pakistani Rupees (PKR).

b999game is the data controller in respect of the personal information you provide when registering and using the platform. This means b999game determines the purposes and means by which your personal data is processed.

If you have any questions about this Privacy Policy, how b999game processes your personal data, or wish to exercise any of your data rights, you can contact us at:

This Privacy Policy applies to all registered players, visitors to b999game and anyone who contacts b999game's support team. It should be read alongside the b999game Terms and Conditions and Responsible Gaming Policy.

b999game collects personal data in two main ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

Information collected automatically:

• Device and browser information — device type, operating system, browser version, screen resolution.
• IP address — used for geographic verification, fraud prevention and security monitoring.
• Session data — pages visited, time spent, features used, betting and gaming activity logs.
• Cookie data — see Section 06 for full details of cookies used by b999game.
• Transaction logs — full records of all deposits, withdrawals and bet/game activity associated with your account.

b999game uses your personal data for the following specific purposes:

• Account management: Creating and maintaining your b999game account, verifying your identity, processing login and authentication, and enabling account self-service features including deposit limits and self-exclusion.
• Payment processing: Processing your deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard. Your payment details are passed to the relevant payment processor securely and are not stored by b999game beyond what is required for reconciliation purposes.
• Regulatory compliance: b999game is required to carry out Know Your Customer (KYC) checks and maintain transaction records for Anti-Money Laundering (AML) compliance. Your identity information is used solely for these compliance purposes.
• Fraud prevention and security: b999game uses automated and manual review processes to detect and prevent fraudulent activity, duplicate accounts, bonus abuse and unauthorised access attempts. IP addresses, device fingerprints and behavioural patterns are analysed as part of this process.
• Customer support: Responding to your support queries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour. Where such patterns are identified, b999game may reach out proactively with responsible gaming information and tools.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the b999game platform, identify technical issues and prioritise new features.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates via SMS, email and WhatsApp — where you have not opted out. You can opt out of marketing at any time.

b999game processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contractual necessity: Processing required to provide you with the b999game service — account creation, payment processing, bet settlement — is necessary to perform the contract between you and b999game.
• Legal obligation: KYC identity verification, AML transaction monitoring and record-keeping are required by applicable financial regulations and anti-money laundering law.
• Legitimate interests: Fraud prevention, security monitoring, platform improvement and responsible gaming monitoring are conducted on the basis of b999game's legitimate interest in operating a safe, fair and sustainable platform.
• Consent: Marketing communications — SMS, email and WhatsApp promotional messages — are sent on the basis of your consent, which you give at registration and can withdraw at any time.

b999game does not sell, rent or trade your personal data. Your data is shared with third parties only in the following specific, controlled circumstances:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank partners and card networks receive the transaction data necessary to process your deposits and withdrawals. Each processor operates under its own privacy and security framework.
• Game software providers: Live casino and game providers such as Evolution Gaming, Pragmatic Play Live and Ezugi receive the technical session data necessary to operate your game sessions. They do not receive your payment details or identity documents.
• Fraud prevention services: b999game uses third-party fraud detection tools that receive device fingerprint and behavioural data to identify suspicious activity. These providers are bound by strict data processing agreements.
• Identity verification providers: KYC verification may be supported by third-party identity verification services that process your CNIC or passport data under secure, encrypted conditions.
• Legal and regulatory authorities: b999game may be required to disclose account or transaction data to Pakistani law enforcement or regulatory authorities in response to a lawful request. b999game will notify you of any such disclosure where legally permitted to do so.

b999game uses cookies and similar tracking technologies to make the platform work correctly, understand how it is used, and personalise your experience. The cookies used by b999game fall into the following categories:

b999game does not use third-party advertising cookies that track you across other websites. Cookies are used only within the b999game platform itself. You can manage your cookie preferences via the settings menu on the platform. Disabling strictly necessary cookies will prevent the platform from functioning correctly.

b999game also uses server-side logging and analytics tools that collect IP addresses and session data without using browser cookies. This data is processed in aggregated form and is not linked to individual player profiles beyond what is required for fraud prevention.

b999game takes the security of your personal data seriously and implements multiple layers of technical and organisational security measures:

• Encryption in transit: All communication between your device and b999game's servers uses TLS 1.3 encryption. You will always see the padlock indicator in your browser when accessing b999game.
• Encryption at rest: Personal data including identity documents and payment information stored on b999game's servers is encrypted using AES-256 encryption.
• Access controls: Access to player personal data within b999game is restricted to staff with a legitimate need for that access. All access is logged and audited.
• Two-factor authentication: b999game uses SMS OTP (one-time password) authentication to verify login attempts and critical account actions such as password changes and withdrawal requests.
• Penetration testing: b999game's systems are subject to regular independent security audits and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident response: b999game maintains a documented data breach response procedure. In the event of a data breach that affects your personal data, you will be notified without undue delay where required.

b999game retains your personal data for as long as it is required for the purpose for which it was collected, subject to the minimum retention periods set out below:

• Active account data: Retained for the full duration your b999game account is active. This includes your registration details, betting history, game history and transaction records.
• Account closure: Following account closure — whether at your request or due to a breach of the Terms and Conditions — b999game retains your data for a minimum of five years to comply with financial record-keeping and AML requirements.
• KYC documents: Identity documents including CNIC copies and passport scans are retained for five years following account closure in accordance with AML regulatory requirements.
• Transaction records: All deposit and withdrawal records are retained for seven years to comply with financial regulations applicable to payment processing.
• Support interaction logs: Records of customer support conversations are retained for three years to support dispute resolution and quality assurance.
• Marketing data: If you opt out of all marketing communications, your opt-out preference is retained indefinitely to ensure b999game does not contact you with marketing after you have withdrawn consent.

When data reaches the end of its retention period, b999game securely deletes or anonymises it. Anonymised data — where no individual can be identified — may be retained indefinitely for statistical and analytical purposes.

As a b999game player, you have the following rights in respect of your personal data. To exercise any of these rights, contact b999game support at support@b999game.biz with the subject line "Data Request".

b999game will respond to all data subject requests within 30 days. Where a request is complex or multiple requests are received simultaneously, this period may be extended to 60 days with notification to you. b999game will not charge a fee for processing data requests unless they are manifestly unfounded or excessive.

b999game does not knowingly collect, process or retain personal data from individuals under the age of 18. The platform is strictly restricted to adults aged 18 and over.

If you are a parent or guardian and believe that a minor under your care has registered an account at b999game, please contact support immediately at support@b999game.biz. b999game will close the account, delete the associated personal data to the extent legally permissible, and return any funds to the payment method used for the deposit.

b999game may send you marketing communications about bonuses, promotions, new features and platform updates via SMS, WhatsApp and email. You provide consent to receive these communications at the point of registration by agreeing to these Terms.

You can opt out of marketing communications at any time using any of the following methods:

• Account settings: Go to your b999game account settings and adjust your marketing communication preferences. Changes take effect within 24 hours.
• SMS opt-out: Reply STOP to any b999game SMS marketing message.
• Email opt-out: Click the unsubscribe link in any b999game marketing email.
• Support request: Contact b999game support and request to be removed from all marketing lists.

Opting out of marketing communications does not affect operational messages. b999game will continue to send you SMS OTP codes for login verification, withdrawal confirmation messages, and support-related communications regardless of your marketing preferences.

b999game uses your betting and gaming activity data to personalise the promotions shown to you within the platform (for example, cricket betting bonuses for players who primarily bet on cricket). This personalisation is conducted using data already held on your account and does not involve sharing your data with external advertising platforms.

b999game may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we provide. When we make material changes — those that meaningfully affect your rights or how your data is used — we will notify registered players via SMS or in-platform notification before the changes take effect.

Minor updates, such as clarifications of existing practices or editorial corrections, will be published on this page with an updated date without advance notice. The "last updated" date at the top of this page always reflects when the current version was published.

If you have questions about any change to this Privacy Policy, or wish to understand how a specific change affects you, please contact b999game support at support@b999game.biz.